The tech analysts working in the IT departments of many businesses don’t have an easy go of things. Often, one of their primary functions is to improve operational efficiency in the tech department, which sounds easy enough, but it can be an intimidating task. Often, the analyst’s influence doesn’t stop at the door to the IT department, and their decisions don’t affect just the IT team; they may be trying to use technology to improve efficiency across the entire business. Luckily, these six tips can help tech analysts do just that quickly and easily.
6. Use an ITSM Framework (and Software)
While this may seem obvious and many businesses will already be using an ITSM framework, even without a tech analyst’s advice, it is the best first step an analyst can take in a business that needs to improve efficiency. ITSM frameworks focus on the integration of IT into every department in the business to create holistic IT delivery—and to help other departments and divisions improve their own efficiency as well. Adding ITSM software will also improve efficiency, as it allows the tech team to implement ITSM practices and procedures with ease.
5. Streamline Processes
This tip fits seamlessly with the tech analyst’s task of recommending improvements to business procedures. Streamlined processes save time, which help a business save money in the long run. An ITSM framework and related software can help analysts collect the information they need to assess a company’s processes and procedures. With this information in hand, tech analysts can then make recommendations about where processes can be improved and refined—such as eliminating repeated steps or duplicated procedures—in order to improve efficiency.
4. Invest in Change Management
One of the most challenging portions of IT work is implementing and managing changes to programs, workflows, procedures, and hardware. ITSM processes recommend keeping a vigilant record of when and where changes occur, because changes in the tech environment are often responsible for problems. Therefore, tech analysts looking to improve efficiency should look to invest more resources in effective change management. That means implementing changes in a structured way, according to well-defined procedures, and closely monitoring the systems before and after changes occur. Documenting changes and any resulting issues are also important components of effective change management.
3. Implement Ongoing Review and Improvement
ITSM emphasizes the need for organizations to continually review and improve their processes and procedures. While this is accomplished by streamlining processes, businesses should not look at the revision of their IT procedures as a one-time exercise. Instead, tech analysts should advocate for ongoing review and incremental improvement, which will help improve efficiency. Rather than overhauling procedures, making small tweaks allows a business to continue operating while also achieving ever-increasing efficiency.
2. Manage Remediation and Compliance
Another area tech analysts can improve IT’s efficiency in is remediation and, along with it, compliance. If one looks to security, compliance will almost naturally follow. Remediation activities can be a huge drain on IT resources, so ensuring that the procedures for managing and fixing vulnerabilities are as efficient as they can be will improve IT’s overall efficiency. Rather than allowing the team to work in an ad hoc way on remediation, focus on creating better rules and using a risk-based approach to ensure that the remediation team has excellent guidance when they prioritize their work.
1. Improve Incident Management
Many firms feel that they can improve response times and the way that incidents are handled. One way tech analysts can ensure that the IT department is moving toward greater efficiency is by having clear visuals for workflows and clear, well-defined procedures for how to handle incidents. This creates accountability in the IT department, and ensures efficiency, as your team knows exactly how to handle an incident when it occurs.