Today's business environment requires sophisticated technology departments fulfilling numerous vital functions. As IT and business functions become increasingly intertwined, managing IT becomes more important—and often, more complicated. But IT management doesn't need to be complex to be effective. In fact, sometimes it's better to keep things simple—and, in most cases, it’s easier than you think. Here are 6 steps to help you simplify IT.
1. Use an ITSM Framework
Most businesses employ a service management approach to their tech department. Using any of the various ITSM frameworks will ensure that your IT department is more firmly integrated with the rest of your business. It will also ensure that your team is always looking for ways to improve, whether it's reviewing processes or automating certain tasks. The ITSM model can also help other divisions of your firm, as they realize more efficient processes and more cost-effective ways of completing vital tasks. The framework will also ensure that your IT is delivered on a consistent basis, which makes the department much more accountable to you.
2. Use ITSM Software Solutions
Along with adopting an ITSM paradigm, you should also invest in the tools that allow your team to implement the framework quickly and easily. Many ITSM software solutions include a suite of products that can help your IT team do everything from manage their workflows to review your processes and ensure things are running efficiently, to run reports and analyses. This will provide insight into where your business's strategic advantages lay and how a process decision might affect your business.
3. Ensure Compliance and Accountability
There are many standards and legislation that govern almost every aspect of every industry. This is especially true when it comes to cyber security and information security in the digital age. Many standards are, in some ways, sets of minimum requirements or best practices. No matter what industry you're in, monitoring and ensuring your compliance with various standards and legislation can help you manage your IT department more effectively. Using a tool like compliance management software can help your IT team do this in a cost-effective way.
4. Take a Risk-Based Approach to Remediation
One of IT's biggest tasks in the current business environment is detecting and mitigating security risks. The process of scanning, monitoring, and remediating vulnerabilities is known as “vulnerability management.” But managing this task is enormous. Help your IT team out by implementing a risk-based approach to your vulnerability management. This means scanning more frequently, making better rules for which systems to fix and which ones to watch, automating some patch updates, and monitoring patched vulnerabilities to ensure they've been properly fixed. Doing this might sound like a lot of work, but the tangible benefits—including increased system security—make it a more cost-effective and efficient way of managing this aspect of modern IT departments.
5. Use Vulnerability Management Software
Just as using ITSM frameworks requires the use of ITSM tools, the use of a vulnerability management system almost always requires vulnerability management software. This software can help your team pinpoint security threats, automate patches, and monitor your systems more closely and on a more frequent basis. That means your IT team will spend less time fixing breaches or undoing damage done by cyber criminals, and more time on their core tasks, while still maintaining system security. It will save you both time and money!
6. Keep It Simple
All these frameworks and software solutions together help you streamline your IT processes and institute best practices. In turn, that makes IT management much more efficient and effective for your business. When IT management is less complicated, it helps your organization save time and money! Find out how Uzado can help your organization save time!