IT Service Management, focusing on enforceable workflows allowing Analysts to quickly see information about incoming alerts from security tools, with visual workflows showing them what to do next, and enforced tasks at each level providing guidance on what to do to keep an incident or service request moving forward. You can have a brand new employee start providing value on day one, the platform shows them what to do, when to do it, and ensures consistency, reliability and repeatability in your incident response processes.
Capture information that has been passed from employee to employee and transform it into formally documented processes.
Even a first-time user can process a ticket productively! The step-by-step workflows generate a visual map that displays what task the user is working on at any point.