If you’ve implemented ITSM processes or you’re thinking about doing so, it goes without saying that your business needs to invest in ITSM software too. A baker wouldn’t make a cake without using the proper ingredients to do so. In the same vein, why would you deny your IT team the “ingredients” to do their jobs? ITSM software is specialized, designed specifically to support ITSM processes. Using it helps IT professionals implement those practices more efficiently and seamlessly, meaning you spend less time dealing with frustrating tech issues that keep you from doing important work. But the benefits of ITSM software go beyond simply letting the tech department get things done. These five reasons should convince you that your business needs ITSM software.
- Standardization and Integration
ITSM is designed to standardize IT procedures across departments and divisions. In a lot of ways, using software to support those functions is a logical extension of an ITSM framework. It’s always easier to do a job when you have the right tools at your fingertips. These software solutions work across an organization so that the benefits, like streamlining processes, can be realized in other parts of your company too.
- Improved ROI
You’ve invested a lot in an ITSM framework, so it really needs to pay off. ITSM can improve a business’s ROI—that’s no secret. But one of the best ways to ensure the return on your investment in ITSM is to employ software specifically designed for the job. When you employ an ITSM framework along with a software solution, it won’t be just the IT department that benefits—and that translates into a better ROI. In addition, many ITSM software solutions are suites of programs, which means that you’re getting not just one tool, but a whole set of them. Each tool can help your company with a different task, and these tools are designed to work together seamlessly.
- Improved Efficiency
IT professionals are good at what they do, but ask any of them and they’ll say that the right tools make their lives easier. An ITSM suite can facilitate linking between incident records, service requests, and problem and change logs. The software will often enable linking between these records. This saves time and it can also highlight issues affecting multiple users and link those problems or incidents back to changes or configuration information. Not only that, but program capabilities allow you to review workflow processes in more detail, which in turn can point to the places where procedures could be simplified. Workflow management software may even allow you to automate some steps of a procedure.
- Manage Change in a Mobile World
Thanks to technological innovation, more and more employees telecommute or work remotely these days. Employees who travel may rely on a smartphone to retrieve documents for an important meeting. All in all, today’s workforce relies more heavily on mobile technology and cloud storage than ever before. ITSM suites provide specialized tools for managing things like public/private cloud storage and for providing better service to employees on the go.
- Reduced Costs
Perhaps most importantly, ITSM software can help your business reduce costs. The more efficient delivery of services helps your employees save time and money, and the ability to visually review your workflow and determine what changes make sense allows you to make adjustments to processes and procedures that will save money. Although ITSM software might seem like a big investment upfront, the benefits far outweigh the costs. Just like ITSM processes can save your business money, so too can using ITSM software for the job.