Keep specific KPIs and metrics handy by placing them in your dashboard. Each user can customize their own dashboard to increase their productivity and easily access specific metrics.
Uzado functions as a 100% SaaS solution to your clients with zero maintenance required from your team. As it is infinitely scalable, the system grows to meet your users’ needs; Uzado expands at pace with your business.
The activity log allows users to track updates to tickets, and to see any changes made. This is helpful to see when changes were made, and by whom.
Uzado has worked with service providers or individual customers who prefer to include their branding on the platform. Contact Uzado to discuss this added feature.
This feature is for service providers. The platform is designed for an endless degree of your customers, having customers use the platform. This forces one customer to not have access to the information of another customer.
Users have the ability to perform one search that returns ticket results including the related text. As well, service providers are able to do one global search across all of their customers. This search pulls up relevant Incident Tickets, Finding Tickets and Attestation Tickets, and displays the total number of tickets matching the search criteria