MDR that escalates the right alerts. Quiet on the rest.
Uzado's MDR combines SentinelOne EDR, Huntress detections, and a 24x7 Canadian SOC. We triage alerts, contain threats, and let your team sleep.
Managed Detection and Response, defined
MDR is a managed service that combines security tooling with a 24x7 SOC. The service provider monitors your environment, triages alerts, contains threats, and reports the work; your team gets a quieter inbox and a defined escalation path.
MDR sits one layer above EDR. EDR is the platform on the endpoint; MDR is the service that runs it. A typical SMB cannot economically staff a 24x7 SOC, cannot keep detection content current as threats evolve, and cannot maintain the tradecraft to triage alerts at the level enterprise threat actors require. MDR outsources that operational layer while keeping IT decisions inside the business.
Uzado's MDR combines SentinelOne for endpoint detection, Huntress for identity and Microsoft 365 telemetry, and a Canadian-based SOC running on Uzado-owned detection content. The result is a service designed for the SMB threat landscape: ransomware-as-a-service, business email compromise, and credential theft are the top recurring categories.
What SMBs are facing
Ransomware operators target SMBs because the median ransom is paid faster than at large enterprises. Business email compromise is up year over year, with attackers chaining MFA fatigue and OAuth grant abuse to bypass legacy controls. Credential theft from infostealer campaigns continues to feed the underground market. MDR is the operational answer to all three.
MDR built for outcomes, not noise
Endpoint, identity, and network telemetry watched 24x7 by Uzado's Canadian SOC. Coverage that does not lapse on weekends, holidays, or vacations.
Every alert is analysed by an analyst before it reaches your team. False positives stay with us; real incidents reach you with context, severity, and recommended action.
Rollback, isolate, kill. Uzado executes contained-by-default response on SentinelOne and Huntress so an incident is constrained while triage proceeds.
Proactive hunts against your environment for known TTPs and emerging campaigns. Findings feed back into detection content and your incident plan.
Monthly executive summaries, weekly operational reports, and audit-ready logs. Boards, insurers, and auditors get the same view.
Defined on-call escalation through SOC analyst, senior responder, IR lead, and the named vCISO. Phone, email, and chat covered.
A five-step engagement model
Deploy SentinelOne and Huntress agents across your fleet. Tune detection content to your environment. Stand up the SOC runbook.
First two weeks of baseline traffic and behaviour. Detection rules are tuned to your stack so signal-to-noise ratio starts strong.
Round-the-clock monitoring and triage. Alerts are investigated in minutes; confirmed threats are contained immediately.
Proactive hunting on a defined cadence. Detection content updated for new TTPs, vendor advisories, and intelligence feeds.
Monthly executive review. Quarterly tabletop exercises. Annual coverage and effectiveness review against MITRE ATT&CK.
Best-of-breed technology partners
Common MDR questions
What's the difference between MDR, MSSP, and MSP?+
An MSP runs your IT. An MSSP runs your security tooling and may forward alerts. MDR runs the security tooling, triages every alert with analysts, and takes containment action on your behalf. Uzado is an MSP and an MSSP that delivers MDR; the same team owns the outcome.
What does Uzado actually do during an incident?+
Uzado triages the alert, validates severity, contains the threat (rollback, isolate endpoint, disable account), preserves evidence, and escalates to your designated incident contact with a written summary. For confirmed material incidents, Uzado's IR team takes over the engagement.
What's the response time SLA?+
Critical alerts are acknowledged in under 15 minutes and contained within 30 minutes for in-scope endpoints. High-severity alerts are acknowledged in under 30 minutes. Medium and low alerts are batched into the operational queue.
How does it integrate with our IT team?+
Uzado runs detection and response; your IT team runs operations. Uzado escalates confirmed incidents to your designated contact and works alongside your team on remediation. Communication runs through whichever channel you prefer (chat, email, phone).
What platforms does it support?+
Windows, macOS, and Linux endpoints via SentinelOne. Microsoft 365, Google Workspace, and Entra ID via Huntress. Network telemetry via firewall log forwarding. Cloud telemetry from AWS, Azure, and GCP.
Do you offer 24x7 phone escalation?+
Yes. Critical and high severity incidents trigger phone-call escalation to your named contact, with text and email backups. Quiet hours are supported for low-severity items.
How is this different from XDR?+
MDR focuses on endpoint and identity-led detection and response. XDR (Extended Detection and Response) correlates signals across endpoint, identity, network, and cloud into a unified triage queue. Uzado offers both; XDR is the right pick when you want correlated detection across more telemetry sources.
Quieter alerts. Faster containment.
Talk to a Uzado security architect. We will scope the right MDR coverage for your environment and your team.